Before you start
- Make sure Windows date, time and region are correct.
- Check that Windows Update is not waiting for a restart.
Reset the Store cache
Press Windows + R, type wsreset.exe and select OK. A blank Command Prompt window may appear briefly; Microsoft Store should then open automatically.
wsreset.exe
Install Windows updates
Go to Settings > Windows Update > Check for updates. Install available updates and restart if required.
Repair or reset Microsoft Store
Go to Settings > Apps > Installed apps > Microsoft Store > Advanced options. Try Repair first; if that fails, try Reset.
Check account and region
Open Microsoft Store and make sure you are signed in to the intended Microsoft account. Also verify Settings > Time & language > Language & region.
Microsoft source
This guide is independently written and condensed from current Microsoft Support guidance. If your Windows build differs or the problem persists, use the official source for the full decision tree.
Open Microsoft Support ↗